Service deadlines, acceptance, and refund rules
Check when delivery time starts or pauses and how acceptance, revisions, overdue work, and disputes affect an order.
On this page
When a request becomes an order
An inquiry leads to a quote, and accepting a quote still requires payment. Returning from a payment page does not prove funds are confirmed. Use the formal order shown in the workspace as your reference.
Fixed-price and quoted services both create an order after confirmed payment. Buyers submit formal delivery requirements separately in that order.
Check the clock for the current stage
A buyer can accept explicitly. After 7 days without objection, a delivery is accepted automatically only when there is no open dispute or overdue flag. Orders with a support period enter support; those without one complete.
| Stage | Timing | Next action |
|---|---|---|
| Requirements pending | Delivery time has not started | Buyer submits formal requirements |
| In delivery | Runs for the delivery duration agreed at purchase | Merchant completes delivery |
| Information requested | Remaining delivery time is saved and paused | Buyer completes the information and selects Submit requirements again |
| Delivered | Each delivery has a 7-day acceptance window | Buyer accepts or requests an allowed revision |
| Revision requested | A new delivery period uses the agreed delivery duration | Merchant revises and delivers again |
Overdue work, disputes, and maintenance
After formal requirements are submitted and before acceptance, a buyer can open a service dispute for platform review. Automatic acceptance, merchant earnings release, and maintenance purchases pause during a dispute.
Overdue delivery freezes merchant earnings. The buyer may request a full refund, which the platform reviews and executes. Service disputes currently support full refunds only.
Acceptance closes the ordinary in-platform refund entry. Estimated net income from the service and paid changes enters the earnings ledger for monthly settlement. External chargebacks follow a separate payment-dispute process.
Provide the agreed support after acceptance. Maintenance is a separate purchase and is unavailable while a dispute is open.