Check what selling, access, and payouts each require
Publication, confirmed payment, and payout eligibility are separate stages. Check the stage where the problem occurs.
On this page
Check the relevant stage
| You want to | Check | Where to act |
|---|---|---|
| Show a product to customers | The draft is published and the product is listed | Products |
| Let customers purchase | Merchant and product can sell, email is verified, terms accepted, no risk hold | Products, Account, and visible notices |
| Let customers call an API | Subscription is available, endpoint is granted, key and limits are valid | Customers, Dashboard, and buyer workspace |
| Start a service delivery | Payment is confirmed and formal requirements were submitted | Orders |
| Receive money in your payout account | Invoice and available balance are eligible; Stripe account is ready | Dashboard Funds and payout account |
Who handles a customer’s issue
You handle API availability and correct results, upstream costs, product facts, service delivery, customer support, and acquisition.
Invokora handles product transactions, subscription access, API keys, proxying, and usage billing, plus service orders, acceptance, and platform dispute review. It does not store API request or response bodies.
Investigate business errors from your origin first. For platform access or settlement issues, contact support with the request ID, order ID, or payout invoice ID.
What existing customers receive after an edit
Saving a draft does not change the public page. New customers see the updated offer after you publish it.
Purchased plans, service scope, and terms remain as agreed at purchase. Editing a description does not change an existing order’s commitments. Use a Change Order for added service scope.