Fix publishing, API, order, and payout problems

Start with the symptom and check in order. Prepare useful IDs and errors when platform support needs to investigate.

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Registration or email verification fails

Check the registration fields, page verification, and required terms. If the email exists, use sign-in or password reset.
Confirm the email matches the account, check spam, and use the latest valid verification link.
If it still fails, contact support with the email address, time, page URL, and visible error. Do not send a password or complete verification link.

Save the draft and correct highlighted fields. An API needs valid OpenAPI, a public HTTPS origin, and enabled plans.
Check endpoint grants, then test every enabled plan’s granted endpoints against all members of the effective origin groups. Configuration changes require new tests.
For a service, check sales-party details, price or quote configuration, delivery days, and service terms.
After publishing, check that the product is listed, the owner email is verified, current terms are accepted, and there are no merchant sales restrictions.

Ask for the time, HTTP method and path, response status, error code, and request ID. Do not request the raw API key, sensitive parameters, or complete request headers.
Check subscription status, purchased plan permissions, object allowances, rate limits, and bandwidth.
Follow the error-code guidance. For origin connection or response problems, reproduce the issue with a merchant test request and inspect your real origin.
If the cause remains unclear, contact support with those identifiers and the checks already completed.

An inquiry or pending payment is not a formal order. Check the quote or payment status first, then find the confirmed purchase in Orders.
Read Current task: buyers submit pending requirements, merchants use Request info for missing materials, and delivered orders await acceptance or revision.
During a dispute, submit your response and wait for platform review. Handle overdue work as directed. Refunded or canceled orders cannot simply be restored.
For unresolved issues, provide the order ID, current status, and last action. Do not create duplicate orders or ask the customer to pay again.

Check invoice approval, at least USD 100 available, any negative balance, and whether a payout is already processing.
Open the payout account, review identity information and Stripe payout status, complete any requested information, then return to the invoice.
If a failure has no self-service action, contact support with the invoice and payout IDs. Balances below the minimum carry forward.