Refund Policy

API subscription refunds

NEXUSCORTEX LLC is the seller and Merchant of Record for API plans. To request a refund, email support@invokora.com with your account email, invoice number, and reason. Requests are reviewed case by case.

You can request review of paid invoices for initial payments, renewals, API usage, and bandwidth. Duplicate charges, billing errors, a fully unavailable paid period, and refunds required by law are handled according to the transaction records and your applicable rights. Submitting a request does not guarantee approval.

Your statutory right to cancel

If applicable law gives you a period in which to cancel a purchase, you can exercise that right. Payment or use alone does not mean you have waived it.

Where the law ends a cancellation right after digital content starts being supplied or a service is fully performed, that exception applies only if legally permitted and you have given the express consent and acknowledgement required by law. Manual review does not reduce or replace your statutory rights.

Failed API calls and cancellation

Merchant 5xx responses, platform failures, timeouts, incomplete responses, and client interruptions incur no charges for the usage items associated with that call. Bandwidth actually transferred is still charged under the plan rules. A single failed call does not automatically refund subscription fees already paid.

Canceling an API subscription first stops new calls. Once requests in progress finish and usage is reconciled, accrued usage is included in the final bill and the next renewal is stopped. Cancellation does not automatically refund unused days of the monthly fee or waive charges. Refunds required by law or this policy are handled separately. Balances below the minimum charge carry forward for the same buyer and API product. Resubscribing is a new transaction.

A refund adjusts money only. It does not automatically cancel a subscription, revoke API access, or change recorded usage, bandwidth, or allowances. Cancel separately to stop calls and future renewals.

Service orders, changes, and maintenance

The merchant named in the order sells and delivers the service. Invokora handles refunds on its behalf. You can cancel a service order for a full refund before submitting formal requirements. The merchant must not begin formal delivery before that submission.

After you submit requirements, cancellation, delay, non-delivery, acceptance, and disputes follow the Order Terms accepted at payment. If the merchant misses the agreed delivery deadline, you can request a full overdue refund through the order page.

Maintenance is provided by the original service order’s merchant. Cancellation stops the next renewal. You can request a refund for duplicate or erroneous charges, a fully unavailable period, a refunded underlying service order, or where the law requires a refund.

Refund amounts and tax

A full refund includes the original payment still unrefunded and its related tax. A partial API refund uses the approved amount before tax for the original invoice item and returns the tax on that item proportionally. Total refunds cannot exceed the corresponding amount paid. Partial service refunds use the original tax-inclusive payment and the approved proportion, rounded to the smallest unit of the payment currency.

A refund owed to you under law or the Order Terms will not be reduced or delayed because of payment fees, refund costs, payment-dispute costs, or an insufficient merchant balance. Costs between Invokora and the merchant are settled separately.

Applying, review, and payment

Use the email above for API refunds and the order page for service refunds. Once we register your request, you can follow its status and amount on the Billing or order page. All monetary refunds are reviewed by an Invokora administrator, who checks purchase, usage, delivery, and dispute records and records the decision and reasons.

Approved refunds normally return to the original payment method. The payment provider and card issuer determine when they arrive; we cannot guarantee a date. If the same payment is already being disputed with the payment provider, we will not also process an in-app refund, to avoid refunding it twice.

Costs involving the merchant

After a successful refund, the platform fee on the original transaction is returned proportionally. Refunds of API monthly fees and merchant usage charges adjust merchant earnings; Invokora bears refunds of bandwidth charges. Responsibility for other actual payment-processing, refund, or dispute costs follows the Merchant Terms and payment-provider records.

Required refunds do not wait for missing cost records. A discretionary refund may need to wait while we verify the original payment costs. Invokora bears costs caused by its own error.