Overview
This policy explains how organization subscriptions, model credit add-ons, hosted Skills, BYOK, cancellation, refunds, and billing corrections are handled.
1.Operator
Invokora is operated by NEXUSCORTEX LLC. Contact: [email protected].
2.Digital service
Invokora provides a digital organization AI Skill console, hosted-only execution, organization subscriptions, model credits, credit add-ons, BYOK management, audit, and support. There are no physical goods and no physical returns.
3.Subscription cancellation
Organization Owners or Billing Admins with billing.manage may cancel or manage subscriptions from organization billing. Unless the UI or contract says otherwise, cancellation usually takes effect at the end of the current billing period and stops future renewal. Cancellation does not automatically refund the current paid period and does not automatically delete organization data or audit records.
4.Model credits and add-ons
Platform model calls consume organization model credits. Credits roll over while the organization is active. Model credit add-ons usually take effect immediately after purchase. Consumed credits are not refundable. Whether unused credits are refundable depends on applicable law, provider records, enterprise contracts, and this policy review.
5.BYOK
BYOK calls do not consume platform model credits, so Invokora is generally not responsible for third-party model provider charges incurred through your own key. BYOK-related fees, limits, and refunds are governed by your model provider's terms.
6.Eligible refunds or corrections
We review duplicate charges, payment processor errors, confirmed platform billing errors, organization credits not granted as purchased, unauthorized organization subscription changes, or refunds required by law. Requests must include account email, organization ID, billing reference, payment date, issue description, and evidence.
7.Requests we may reject
We may reject requests for consumed model credits or used subscription periods; refunds based only on not using an active subscription; BYOK third-party charges; accounts or organizations that violated the Terms; requests inconsistent with provider records; fraud, abuse, or bad-faith disputes; or issues caused by third-party environments, model providers, customer configuration, or misuse.
8.Review and refund timing
We usually review refund or billing correction requests within 5 business days. Technical investigation, provider confirmation, or enterprise contract approval may take longer. Approved refunds usually return to the original payment method; banks or payment processors may need 5-10 business days to post the refund.
9.How to request
Email [email protected] with your account email, organization ID, billing reference or checkout/session/invoice ID, payment date, issue description, and evidence. Logged-in users may also submit requests from organization billing or support.